Important Notice and Cancellation Policy
IMPORTANCE NOTICE
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All purchases are non-refundable.
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TF members can suspend their purchased package by giving TOPFIT thirty (30) days written advance notice to process their request for an extension on purchased package. Please note that each package has a specific number of extensions that can be applied to it, as follows:
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HK$ 1,888 and HK$ 3,388 Package (Max 1 extension)
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HK$ 5,600 Package (Max 2 extensions)
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HK$ 8,800 Package (Max 3 extensions)
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HK$ 16,800 Package or above (Max 4 extension)
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*Please note each extension cannot be more than one (1) month.
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Lockers provided are for use while in the studio only. Occupied lockers will be cleared at the end of every day.
LATE POLICY
All members are required to arrive at least 5-10 minutes before your class to allow yourself ample time to sign-in and prepare for class. To respect other class participations, latecomers will not be allowed in class 10 minutes after class start.
We typically will extend a 5–10-minute grace period, but ultimately it is at the Coaches’ discretion and safety assessment.
To respect other class participations, latecomers will not be allowed in class 10 minutes after class start.
CANCELLATION POLICY
TOPFIT reserves the right to cancel classes with less than three (3) pre-registered sign ups.
All members can cancel their enrollment free of charge no later than eight (8) hours prior to the commencement of class; and twenty-four (24) hours advance notice is required for Private sessions. After that time, a full class session will be deducted from your account. Please be sure to cancel in a timely manner to allow members on the waitlist to attend and to avoid any cancellation fees. This is particularly important for our specialty classes that are limited in class size and often have a waitlist.
On the points above, we are happy to reschedule you to another class on the same day at no charge; otherwise, the late cancellation fee will apply in the first two instances.